Did You Know?
With GGyess you can plan, manage, automate and be more productive in social networks.
With GGyess you can plan, manage, automate and be more productive in social networks.
Here is a list of possible solutions that you can follow:
Reload the page: It may be that the AI generated the tasks but they are not displaying due to a web browser issue. Look at the top of your browser for the option to reload the page.
Restart your device: Perhaps your device is preventing the AI module from syncing properly. Restart the device and try your prompt again.
Check your Wi-Fi Network or Mobile Data: The AI requires a stable internet connection to process your ideas. Verify that your network is in optimal condition.
Check your prompt clarity: Make sure your idea or message has enough context for the AI to break it down into actionable tasks. Try adding a bit more detail.
We hope the problem has been solved. If it persists, go to Create Ticket, so we can solve it and let you enjoy GGyess as soon as possible.
Reload the page: Sometimes the complete list of tasks hasn’t fully loaded. Refresh your browser to see the final output.
Edit manually: Remember that AI Intelligent Suggestions are a starting point. You can easily click on any generated task to modify its title, deadline, or assignee to better fit your needs.
Regenerate with more details: Delete the generated board and use the Idea-to-Project feature again, providing more specific instructions in your initial text.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: The board might not have synced your new task due to a browser glitch. Reload the page to update it.
Check your filters: You might have a filter active (e.g., “Only show Done tasks” or assigned to someone else) that is hiding your new task. Clear all filters on your Kanban or Table view.
Check your Wi-Fi Network: If your connection dropped while saving, the task might not have been created. Ensure your connection is stable and try again.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: A visual bug in the browser might be blocking the drag-and-drop feature. Reloading usually fixes this.
Check your Permissions: Ensure your User Role allows you to edit tasks in this specific Shared Board. If you are a “Viewer,” you won’t be able to move tasks.
Restart your device: Sometimes touchscreens or mouse drivers cause drag-and-drop issues. Restart your device and try again.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: The new task might have been generated but isn’t visible yet.
Check the recurring settings: Open the original task and verify if the recurring frequency (daily, weekly, monthly) and end dates were set up correctly.
Complete the current task: Some recurring tasks are set to duplicate only after the current active task is marked as “Done”.
We hope the problem has been solved. If it persists, go to Create Ticket.
Views (Gantt, Calendar, Table)
Reload the page: The timeline rendering might have paused. Refresh your browser.
Assign Due Dates: The Gantt Chart requires tasks to have a Start Date and a Due Date to plot them on the timeline. Go back to the Table or Kanban view and ensure your tasks have dates assigned.
We hope the problem has been solved. If it persists, go to Create Ticket.
Team & Workspace Management
Check the email address: Ensure there were no typos in the email address when you sent the invite.
Check Spam/Junk folders: Ask the collaborator to check their spam or promotional folders in their email inbox.
Send a new invitation: Go to Team Management, add the pending user, and click “Send Invite”.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: The dashboard might need a refresh to show recently added members.
Check invitation status: If the user hasn’t accepted the email invitation yet, they might not appear as an active member in the dashboard.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: Refresh the browser to ensure the permissions menu is loading correctly.
Check your own permissions: You must be a Project Manager or Admin to change other members’ roles. If you are a standard member, you won’t have this option.
We hope the problem has been solved. If it persists, go to Create Ticket.
File Management & Cloud Storage
Reload the page: The file might have uploaded but the task card needs a refresh to display it.
Check the file size: Ensure the document or image does not exceed your plan’s maximum file size limit for Cloud Storage.
Check your Wi-Fi Network: Uploading files requires a stable upload speed. Restart your router if the upload gets stuck at 99%.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: Refresh the page to re-establish the connection to the Cloud Storage.
Check file permissions: The file might have been uploaded to a private task. Ask the file owner to ensure the file is attached to a Shared Board.
Restart your device: Device caching issues can sometimes prevent files from previewing or downloading.
We hope the problem has been solved. If it persists, go to Create Ticket.
Billing & General Settings
Check your account statement: It is likely the purchase was not made correctly due to failures in the payment system or by the card issuer. If the payment is reflected, try these other options.
Reload the page: The platform might not have updated your Workspace limits yet. Refresh the page.
Log out and log back in: Sometimes a fresh login session is required for the new WorkSuite limits (like extra team members or storage) to activate.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: The dashboard might not have fully loaded due to browser cache issues.
Check your Wi-Fi Network: A slow connection might prevent your heavy boards from loading instantly.
Check your account status: Ensure your WorkSuite subscription is active and hasn’t expired.
We hope the problem has been solved. If it persists, go to Create Ticket.
Reload the page: The visual update might have paused. Refreshing the browser should change the status to “Completed”.
Check the status on the Board: Click on the task and check if it actually moved to the completed column on the main Board.
If the problem persists, go to Create Ticket.
Reload the page: The Dashboard charts might not be showing the current data due to a problem with your web browser.
Restart your device: The device you are using to access GGyess might be preventing the performance charts from updating. Restart it and check again.
Check your Wi-Fi Network or Mobile Data: A network failure can prevent the collection of progress data from all boards.
If the problem persists, go to Create Ticket.
Notifications & Chat
Reload the page: Sometimes the notification panel needs to be refreshed to show recent alerts.
Check notification settings: Go to the Settings module and ensure you have “In-App” and “Email” notifications enabled for mentions.
Check your Wi-Fi Network: An unstable connection can delay receiving real-time notifications.
If the problem persists, go to Create Ticket.
Check your Spam or Junk folder: Your email provider might be filtering GGyess alerts. Find them and mark them as “Not spam”.
Verify your email address: Check your profile settings to see if you typed your email address correctly.
Contact your email’s technical support: If you use a corporate email, your company’s firewall might be blocking automated emails.
If the problem persists, go to Create Ticket.
Reload the page: The Inbox might have briefly disconnected from the cloud servers. Reload to re-sync messages from shared boards.
Restart the device: Your browser’s memory might be saturated, preventing the chat from loading.
If the problem persists, go to Create Ticket.
File Management (Cloud Storage)
Reload the page: A cloud communication error might have interrupted the upload. Refresh and try again.
Check your storage limit: Check if your team has exceeded the Cloud Storage space included in your current plan (e.g., 50GB, 100GB).
Check the file size: Ensure the individual document does not exceed the maximum allowed size per upload.
If the problem persists, go to Create Ticket.
Reload the page: The integrated viewer may have failed to load.
Check your Wi-Fi connection: Heavy files require a good connection to generate the preview. If your internet is slow, we recommend downloading the file directly.
Unsupported format: Ensure it’s a standard format. If it’s a highly specific design file, you will need to download it to open it.
If the problem persists, go to Create Ticket.
Reload the page: Ask your collaborator to refresh their window.
Verify file and user permissions: Make sure the file was uploaded to a Shared Board and that the collaborator has the appropriate User Role to interact with those files (not just a “Viewer” level).
If the problem persists, go to Create Ticket.
Billing & Account Settings
Check your bank statement: It is likely the purchase was not processed due to failures in the payment system or your card issuer.
Reload the page: Your account’s new limits might not have updated visually yet.
Log out and log back in: Force the platform to update your permissions by logging out and logging back in.
If the problem persists, go to Create Ticket.
Verify your card number and expiration date: Re-enter your details carefully.
Check with your bank: Your bank might be blocking the transaction, or you may have reached your online purchase limit.
Restart your device / Reload the page: Ensure a cache error isn’t blocking the payment form.
If the problem persists, go to Create Ticket.
Reload the page: The download link for the billing PDF might not have generated correctly. Refresh the Billing window.
Check pop-up blockers: Your browser might be preventing the receipt from opening in a new tab.
If the problem persists, go to Create Ticket.